Reference

Legal Terms Behind Your 99xo Account

Your account, your wallet and your access all run on one written set of terms, and this page tells you where each one applies.

Terms you agree toWallet clauses in plain wordsAccess by regionOne desk for policy questions
99xo Legal Terms Behind Your 99xo Account
REACH OUR DESK

How to Reach Our Policy Desk

Every policy question lands with the same team that handles your wallet, so you are not bounced between departments. Write in plain English and keep it short; that is how most messages reach us anyway. Give the mobile number on the account and the rail you used, bKash, Nagad or Rocket, and we can pull up the relevant clause or transaction without a long back-and-forth on chat.

Wallet and deposit queries Tell us which rail you used, bKash, Nagad or Rocket, plus the transaction number your app shows, and we can trace the deposit against your account without asking you to send a screenshot twice.
Account access Locked out mid-session? Send the mobile number on the account and we will walk you through the OTP step again. Never share your PIN or the code itself with anyone, including someone claiming to be from us.
Policy questions If a clause on this page is not clear, quote the heading in your message and our team will point you to the paragraph that covers your case, including how region rules affect your access.
HOW WE HANDLE IT

Data, Cookies and Account Security

Policy only works if you can see what sits behind it, so here is the short version. We hold the minimum needed to run your account: a mobile number, a verification state and the transaction IDs your wallet app generates. Cookies keep your session alive between screens. Retention follows the same logic, records stay while the account is open and for the stretch local rules require, then they go. Ask us and we will tell you exactly what we hold.

What we store

Your account record holds the mobile number you registered, your verification state and the transaction IDs tied to bKash, Nagad or Rocket deposits. We never ask for your wallet PIN, so keep it out of chat windows.

Cookies on this site

We use cookies to keep you signed in and to remember which language you picked. Clearing them logs you out, which is why the login step asks for a fresh OTP the next time you return.

Keeping your login tight

Two habits matter most: a PIN only you know, and logging in from your own phone. If a session looks unfamiliar, message us and we will go through the login record with you before anything moves.

Changing or removing details

You can ask us to correct the number on your account, close it, or explain what we hold about you. Send the request from the registered number so we can confirm it is you first.

What You Ask About Our Terms

Most of what reaches our desk comes down to three things: who can open an account, what we do with the mobile number on it, and how a bKash, Nagad or Rocket deposit is treated when something goes wrong. Here is how we answer each, in the same words we use on chat. If your question is missing, send it over and we will add it here.

Open the account from Bangladesh and you are on the path we built for. Whether the service is open to you still depends on your local law and eligible regions, so check that before you deposit.

Your registered mobile number, your verification state and the transaction IDs behind your deposits and withdrawals. We do not store your bKash, Nagad or Rocket PIN, and no one on our team will ask for it.

No. A deposit already in progress is handled under the wording you accepted when you started it. If we revise a clause later, the new version shows on your account when you log in, not mid-transaction.

Message the support desk from your registered number, tell us what needs correcting or that you want the account closed, and we will confirm the request before we change anything on the record for you.

Rules differ by place, and some regions we cannot serve at all. Log in from outside Bangladesh and you may find features or payment rails unavailable until you are back within an eligible region.

Use the support desk listed on this page and quote the heading you are reading. Our team answers policy questions alongside wallet ones, so one reply covers both the clause and your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.