Reference

How 99xo Handles Your Personal Information

This page sets out exactly what data 99xo collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data protectedbKash, Nagad, Rocket wallet data handled carefullyNo data sold to third partiesYou can request your data any timeContact us to update or delete

Explore the Lobby Read FAQ

DATA HANDLING DETAIL

How We Protect and Manage Your Information

We apply SSL encryption to every connection between your device and our servers, which means the data you send — including your bKash or Nagad transaction details — travels in an encrypted channel. Account passwords are hashed and never stored in plain text. Our systems flag logins from new devices and send an OTP to your registered phone number before access is granted, keeping your account from being opened by anyone other than you.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages are visited most. You can manage cookie preferences through your browser settings at any time.

Payment Data Retention

Transaction records for bKash, Nagad and Rocket deposits are retained for the period required under applicable rules, then deleted or anonymised. We never share your wallet number with third-party advertisers.

Account Security Measures

Every new device login triggers an OTP to your registered phone. If you notice a login you did not make, contact support immediately and we will freeze the account and review the session log.

Data Correction and Deletion

You have the right to request a copy of your data, correct any inaccuracy or ask for deletion. We aim to action verified requests within a reasonable period after identity confirmation.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to see what data 99xo holds on your account, correct an error, or ask us to delete your information, our support team is the right first step. Send your request through any of the channels below and include the phone number or email linked to your account so we can verify you before actioning anything.

Email Support Send your data request or privacy question to our support email. Include your registered phone number so we can match your account and respond promptly.

Live Chat Open the live chat window in your account dashboard to raise a privacy concern in real time. Our team can confirm what data we hold and walk you through the request process.

Account Settings Log in and visit Account Settings to review the personal details we hold, update your phone number, and manage communication preferences directly without contacting support.

What We Collect and Why We Hold It

99xo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with 99xo, we collect your name, email address, phone number and the payment method you use — whether that is bKash, Nagad or Rocket. We log this to verify your identity, process deposits and withdrawals, and keep your account secure. When you make

1
a deposit, we record the wallet reference and transaction amount in taka; we do not store your full bKash or Nagad PIN at any point. We also collect device and session data — your IP address, browser type and the pages you visit — to detect
2
unusual access patterns and protect your account from unauthorised login. If you contact support, we keep a record of that conversation to resolve follow-up queries. We hold your data only for as long as your account is active and for the period required by applicable rules.
3
You can ask us to review, correct or remove your data at any time by writing to our support address. Whether this policy applies to you depends on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on 99xo

These are the questions we hear most from account holders in Bangladesh about how their personal information is handled. If yours is not covered here, reach us through live chat or email.

We collect your name, email, phone number and the payment method you register. If you deposit via bKash, Nagad or Rocket, we log the wallet reference and taka amount for that transaction.

No. We record the transaction reference and amount for deposit verification, but your bKash, Nagad or Rocket PIN is never captured or stored on our servers at any stage of the payment process.

Yes. Contact us via live chat or email with your registered phone number or email address. After we verify your identity, we will provide a summary of the personal data held on your account.

Send a deletion request through support, including your registered details for identity verification. We will action it in line with applicable rules, which may require us to retain certain transaction records for a set period.

We do not sell your data. We may share information with payment processors like bKash, Nagad or Rocket solely to complete your transactions, and with security services to detect fraud on your account.

Every login from a new device triggers an OTP to your phone. If you receive an OTP you did not request, contact our support team immediately so we can freeze the account and review the session log.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoRocket Instant Transfer

How 99xo Handles Your Personal Information

How We Protect and Manage Your Information

Cookies and Session Tracking

Payment Data Retention

Account Security Measures

Data Correction and Deletion

Reach Us About Your Privacy Rights

Common Questions About Your Data on 99xo

01 What personal data does 99xo collect when I open an account?

02 Does 99xo store my bKash or Nagad PIN?

03 Can I request a copy of the data 99xo holds on me?

04 How do I ask 99xo to delete my account data?

05 Does 99xo share my information with third parties?

06 How do I know if someone else has accessed my account?

Privacy Policy

Related pages

Related pages