Reference

What You Agree To When You Use 99xo

These terms set out the rules that apply to your account on 99xo — how you open it, how you fund it through bKash, Nagad or Rocket, and what happens if something goes wrong.

Account eligibility rulesbKash, Nagad, Rocket deposit termsDispute and refund conditionsAccount suspension policyJurisdiction-dependent access
99xo What You Agree To When You Use 99xo
HOW WE OPERATE

Account Security and How We Handle Your Data

Your account data is kept securely and is not shared with third parties outside what is necessary to process your bKash, Nagad or Rocket transactions and meet any legal obligations that apply in your eligible region. We use SSL encryption across all account pages. If you believe your account has been accessed without your permission, contact us immediately through live chat and we will suspend account activity while we investigate.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can request a summary of what we hold on your account at any time.

Cookie Use

We use cookies to keep your session active and remember your wallet preference — bKash, Nagad or Rocket — across visits. You can adjust cookie settings in your browser.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP or PIN with anyone, including people claiming to be 99xo staff.

Change Requests

To update your registered mobile number or wallet details, verify your identity through our support team first. Changes take effect only after that verification step is complete.

TERMS CONTACT

How to Reach Us About These Terms

If you have a question about how a specific condition applies to your account — or you want to dispute a transaction recorded against your bKash, Nagad or Rocket wallet — our support team can walk you through the relevant clause and open a case on your behalf. Reach us through the channels below.

Live Chat Start a chat from any page on 99xo. Our team can pull up your account and check a specific term or transaction while you wait.
Email Support Write to us with your account details and the clause or transaction you are asking about. We aim to send a substantive reply, not a holding message.
Account Help Centre Log in and open the Help section to find your transaction history, wallet records and links to raise a formal dispute about any account action.

Common Questions About These Terms

The answers below cover what most people ask after reading through the conditions. If your question is not here, open a live chat and we can point you to the exact clause that applies.

Access depends on your local law and whether your region is eligible. It is your responsibility to confirm that using this platform is lawful where you are before opening an account.

If your account is suspended for a terms breach, any balance held is reviewed against the reason for suspension. Contact our support team with your transaction reference to start that review.

We notify you via the email or mobile number on your account before any material change takes effect. Continuing to use your account after that date means you accept the updated conditions.

Yes. Write to our support team from your registered email and request a data summary. We will provide the account and transaction records we hold for your profile.

Opening more than one account, providing false registration details, or attempting to manipulate game outcomes are all grounds for account closure under these terms.

Open the Help Centre in your account, locate the transaction in your wallet history, and submit a dispute with the amount and date. Our team reviews and responds in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.